endnote 20 error when inserting citation

Why Are My EndNote Citations Not Working?

If you're experiencing issues with your EndNote citations not working as expected, you're not alone. Many users have reported encountering errors when trying to insert citations using the popular citation management tool. In this article, we'll explore some common causes of the error and provide steps to resolve the issue.

One of the most common solutions is simply closing both Word and EndNote, and then restarting your Macintosh. This often resolves the COM errors that can cause issues with citations. If you're still experiencing problems, try opening the document and EndNote again using the tools.

Another potential culprit is the installation of the Mendeley plug-in in Word. To check for this issue, go to 'Tools > Templates and Addins' in Word and ensure that both EN#Cwyw files are checked (where '#” is the EndNote version number).

In some cases, the error may be caused by a conflicting addin file or one of EndNote's addin components not loading properly in Word. To troubleshoot this issue, right-click on a citation and select 'Edit this citation's reference' to navigate to the reference associated with the selected citation in EndNote.

If you're experiencing difficulties with citations not inserting correctly, try using the 'Insert Selected Citation' feature in EndNote. This will allow you to insert a citation of the selected reference at the cursor position or at the end of the current document.

Additionally, if you're encountering issues with editing ranges, it may be due to an issue with the installation of the Mendeley plug-in. To resolve this, go to 'Tools > Templates and Addins' in Word and ensure that both EN#Cwyw files are checked (where '#” is the EndNote version number).

By following these steps, you should be able to resolve the issues with your EndNote citations not working. Remember to close both Word and EndNote, restart your Macintosh, and check for conflicting addin files or installation issues with the Mendeley plug-in. If you're still experiencing problems, it may be worth reaching out to EndNote support for further assistance.

Endnote 20 error when inserting citation